Subject: Tech Support Candidate - VIKRAM SINGH
From: VIKRAM SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 12:10:15 -0400

| | Tech Support Test

Name | VIKRAM SINGH
E-mail | [email-masked]
Phone Number | (+91) 9920949393
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ECLERX | SENIOR ENGINEER | NA | 34000
Previous Employer 1 | WYSETEK SYSTEM TECHNOLOGIES PVT LTD | FM ENGINEER | 30/11/2019 | 20000
Previous Employer 2 | NSC GLOBAL PVT LTD | HELPDESK ENGINEER L2 | 10/08/2018 | 34000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i) check on different browser

ii) If google is not working

1) 1st i will check whether internet is working or not by opening google website
2) if not opening i will ping to google server
3) if no reply , i will check speedtest and will ask user to change network provider and check

iii) If google is working
1)then i will check if website is proper or not by typing the same in google and open right site
2) Will ping to NDTV server
3) Will check for proxy and will reset browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on Bluetooth in phone
2) Turn on Bluetooth Speaker
3) Go to Bluetooth mode so that it can be visible to other device
4) Search for device name in mobile and click on pair
5) Once paired , we can use speaker

What according to you makes you a good candidate for customer service or technical support job?

1) Communication
2) Handling customers
3) How to explain issue in simple and concise
4) Customer satisfaction

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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