Subject: Tech Support Candidate - Rajni Sharma
From: Rajni Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 10:38:43 -0400

| | Tech Support Test

Name | Rajni Sharma
E-mail | [email-masked]
Phone Number | (+91) 8384071540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic
Speakers & Audio
Softwares, applications troubleshooting, vpn , Microsoft office applications troubleshooting.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | System Engineer | 20 July | 25000
Previous Employer 1 | NA | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check whether the URL is correct or not, then I will check whether network is connected properly or not if its good then 1- I will check proxy settings. After that also lf it will not work then 2 - I will check internet properties (cmd- inetcpl.cpl) (ethernet or WiFi)  and then reset the settings. 3- I will type ncpa.cpl in run command then I will check whether the system is connected with ethernet or WiFi and then I will check their properties respectively. I need to check IPv4 properties and check with their DNS value, that DNS address needs to be checked as automatically. And then I will check again the URL is working or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn one bluetooth in my phone then I will go to bluetooth settings then I will click on search nearby devices. Meanwhile I will turn on my bluetooth speaker and will start the pairing mode. Once blutooth speaker device name will in my phone's bluetooth settings then select and pair it. And then it's connected.
What according to you makes you a good candidate for customer service or technical support job? | Because both the profiles combines three things together - technology, helping people and solving problems. I have always loved understanding how technology works and am motivated by the idea of using my technical skills to help people.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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