Subject: Tech Support Candidate - Aastha Gupta
From: Aastha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 10:05:41 -0400

| | Tech Support Test

Name | Aastha Gupta
E-mail | [email-masked]
Phone Number | (91) 8957856641
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | Na |
Previous Employer 1 | | | Na |
Previous Employer 2 | | | Na |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will recheck my internet connection..

Second option,reload the website or refresh it..

Try to understand the error and will work on it

At last I will ask from my senior or my colleagues

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth option both on mobile phone and on speaker..search for the device and pair with it...

What according to you makes you a good candidate for customer service or technical support job?

Co operative
Confident
Understanding
Handle every situation smoothly

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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