Subject: Tech Support Candidate - Sonu Sharma
From: Sonu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 07:45:32 -0400

| | Tech Support Test

Name | Sonu Sharma
E-mail | [email-masked]
Phone Number | (91) 8826329855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mukund Pur Delhi (Burari)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Softwill infotech Pvt Ltd | Sr Executive | 23 March 2020 | 35000
Previous Employer 1 | Tech Live Connect | Solution engineer | 16 February | 28000
Previous Employer 2 | iYogi Technical Services | Digital Support Executive | 14 November | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all, we will ask the customer, Since how long have you been facing this issue.

2. Did you make any hardware and software changes?

3. Are you able to connect with this website by using your other devices which are connected in the same network?

4 Is it a wired network or wireless Network?

After asking those questions, I will check airplane mode if it is enabled or disabled

I will check if comuter is connected with the internet or not

I will ethernet cable directly to the computer if if it is a wireless network.

I will check if other websites are opening.

I will check network driver if it is properly installed or not.

After performing above steps, issue will be fixed if not then we will reset the router or contact to ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, we will turn on the Bluetooth speaker and enable the Bluetooth mode.
After that I will enable my phone's Bluetooth and search for the device and pair it with my phone.
After pairing we can share our files and data.

What according to you makes you a good candidate for customer service or technical support job?

Actually I have huge experience in technical support and I got a lot of knowledge from different different companies to work as a technical support Engineer jobs.

I can work in 24/7 shift environment.
I am flexible person and I can relocate anywhere as per company requirements.
And I can join immediately.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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