Subject: Tech Support Candidate - Gulam Mustafa
From: Gulam Mustafa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 05:34:22 -0400

| | Tech Support Test

Name | Gulam Mustafa
E-mail | [email-masked]
Phone Number | (243501) 7983937666
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly ,uttar pardesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: Refresh page
2: checking network connection
3: system restore

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: swipe down from the top of the screen.
2: touch and hold bluetooth.
3: Tap pair new device.If you don't find pair new device,check under "available devices" or tap more.Refresh.
4: Tap name of the bluetooth device you want to pair with your device.
5: follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Must have a strong characteristic and spirit for good and sound customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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