Subject: Tech Support Candidate - Vaibhav Nigam Vaibhav
From: Vaibhav Nigam Vaibhav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 04:38:47 -0400

| | Tech Support Test

Name | Vaibhav Nigam Vaibhav
E-mail | [email-masked]
Phone Number | (+91) 8299847082
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Technical Advisor | Currently Working | 40k
Previous Employer 1 | Teleperformance | Technical Advisor | March, 2021 | 30K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check my internet connection
Secondly I will check my VPN
Thirdly I will clear my browser cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will open my Bluetooth on my phone
Secondly I will open the Bluetooth of my speaker
Then after that I will pair both the devices and then when they are connected I can listen to the music

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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