Subject: Tech Support Candidate - Himanshu Thakur
From: Himanshu Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 02:02:29 -0400

| | Tech Support Test

Name | Himanshu Thakur
E-mail | [email-masked]
Phone Number | (011) 9319592747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi ( Shahdara)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Vlan management, inventory management, vendor management,team management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CK bilra hospital | IT Executive | I am serving note period last working day is 7th july | 19,500
Previous Employer 1 | Experis IT | Desktop support Engineer | May 2021 | 12,500
Previous Employer 2 | Afflatus gravrous | Junior engineer | June2020 | 10,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check if i  can load another website like google.com or mozilla.org.
If i can open another site, skip down to The problem only happens with certain websites.
If i can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens.
Then remove all the temporary files and caches of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen of phone ma.
Make sure Bluetooth is turned on of both the device.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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