Subject: Tech Support Candidate - Richa Kumari Richa
From: Richa Kumari Richa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 01:26:38 -0400

| | Tech Support Test

Name | Richa Kumari Richa
E-mail | [email-masked]
Phone Number | (91) 7903074183
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Aurangabad Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
PLC, MATLAB

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sit engineering college aurangabad bihar | Assistant professor | 15 july | 26000
Previous Employer 1 | ICAR DEHRADUN UTTRAKHAND | Assistant | 30 jan | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If we go to a website and get an error,  we try these troubleshooting steps first:

Check the web address for typos.
Make sure  internet connection is working normally.
Contact the website owner.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For Connecting a Bluetooth speaker to mobile phone we should follow these steps
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When our phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience and I have all these qualities so  according to me I am fit for this job .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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