Subject: Tech Support Candidate - Arun Shukla
From: Arun Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 09:15:22 -0400

Tech Support
Test

Name

Arun
Shukla

E-mail

[email-masked]

Phone Number

(122002) 7523963003

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
SQL,C++,PHP, Photoshop

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Progressive infotech Pvt Ltd

Tech Tiger

30 June

14k

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

first we will check website secure or not after
that we will Make Sure The Website URL Is Correct, after that

Remove All Cookies Of Google Chrome Browser

, We will change the DNS Server IP Addresses To Google’s DNS

After that

Check Your Proxy Settings

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Steps to
connect Bluetooth speaker.

Put the speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Wait for the phone to connect.

Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

1. Problem solving skills.

2.Clear communication skills.

3.Goal-oriented focus.

4.Ability to handle surprises.

5. Creativity and resourcefulness.

On a scale of 1 - 5
please rate your fluency in spoken English

3