Subject: Tech Support Candidate - deepanshu sharma
From: deepanshu sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 06:45:33 -0400

| | Tech Support Test

Name | deepanshu sharma
E-mail | [email-masked]
Phone Number | (+91) 8755142478
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sikandrabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Hardware - Basic
Hardware - Advanced
Speakers & Audio
oracle sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | technology kart | technial support exeecutive | working here | 35500
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It can be resolved by restarting internet connection. I can disable my firewall and antivirus and clear our browser cache etc..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first of all open the bluetooth of moblie phone. Then pair a shown device speaker to phone after pairing it gets connected.
What according to you makes you a good candidate for customer service or technical support job? | After following SLA(Service Legal Agreement) and resolving any error or any situation in an effective manner. I must follow the all rules and regulations of company. I must give reply to our customer and senior QA team ,what they expect from mine side.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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