Subject: Tech Support Candidate - Neeraj Prasad
From: Neeraj Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 02:29:32 -0400

| | Tech Support Test

Name | Neeraj Prasad
E-mail | [email-masked]
Phone Number | (87000) 62863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | EDGE-TECH AIR SYSTEMS | JUNIOR ENGINEER SALES SUPPORT | 06/07/2020 | 20,000
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.will close all the tabs of the particular browser except (www.ndtv.com).
2.will use the trouble-shooting option of browser.
3.if it doesn't works, then will restart my PC.
4.if the problem exists till now,will reboot my router and modem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.put the speaker on pairing mode(some speakers allow it only by clicking on button)
2.then i will open the Bluetooth of my phone and click on the option of pair device.
3.will connect/pair with the speakers named Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | positive attitude, politeness and tech savviness.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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