Subject: Tech Support Candidate - Renu Sharma
From: Renu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 01:45:56 -0400

Tech Support
Test

Name

Renu
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9627069866

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida, sector 71

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Linux
Networking - basic
Postman

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

FarEye

techbical support l1 engineer

8th june'22

23600/-

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1- Check your internet connection.

2-Rsearch any Error message in your browser.

3-Disable Software that might b interfering.

4-Try different browser.

5-Check your Domain Name System(DNS).

6-Restart your Computer.

7-Try a different device.

8-Check, Is the web page down?

9-Sometimes, website just don't work.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1-Turn on Bluetooth device

2-Pair a bluetooth device

3-Swipe down from the top of the screen

4-make sure the bluetooth is turned on.

5-touch and hold the bluetooth

6-In the list of paired devices, tap a paired but unconnected device.

7-When your phone and the bluetooth device are connected, the device shows as
'connected'.

What according to you makes you a good candidate
for customer service or technical support job?

There are
a lot of factors to be considered for me to be a great candidate for this job
profile. Firstly I think, I have around 1a year of experience in the same field
so it would be easy to trust someone who is experienced. I see a problem as an
opportunity that gives me a positive attitude towards my work. I am familiar
with all the terms and process flow the work.

On a scale of 1 - 5
please rate your fluency in spoken English

5