Subject: Tech Support Candidate - Shreyash Yadav
From: Shreyash Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 01:04:19 -0400

| | Tech Support Test

Name | Shreyash Yadav
E-mail | [email-masked]
Phone Number | (231307) 7054702859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2-Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.
Chrome browser with address entered and highlighted.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. Scroll down to the other devices section under Bluetooth settings. Make sure your phone is in discoverable mode as well. Under 'other devices' select the speaker you want to pair and click on it

What according to you makes you a good candidate for customer service or technical support job?

1- Good Communication Skills.

2- Excellent Phone Skills.

3- Listening Skills.

4- Data Entry Skills.

5- People Skills.

6- Informing Skills.

7- Customer Focus Skills.

8- Attention to Detail Skills.

9- Professionalism Skills.

10- Multi-tasking Skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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