Subject: Tech Support Candidate - Sandeep Sharma
From: Sandeep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 00:45:16 -0400

| | Tech Support Test

Name | Sandeep Sharma
E-mail | [email-masked]
Phone Number | (+91) 8887904769
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jhansi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nataraj jcb | Service manager | NA | 12800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: check the network connection
If connection ok
Step 2  check the error what is written on error
Step 3 refresh the page
Step 4 open page https://ndtv.com
If still not working
Run the diagnostic tool

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 turn on the blutooth of speaker and mobile
Step 2 search for the blutooth device ( name of speaker ) in mobile blutooth
Step 3 pair the devices
Step 4 play a test music

What according to you makes you a good candidate for customer service or technical support job? | The all we need is customer satisfaction rate 100%
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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