Subject: Tech Support Candidate - Shiv Prakash
From: Shiv Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 23:43:30 -0400

| | Tech Support Test

Name | Shiv Prakash
E-mail | [email-masked]
Phone Number | (63069) 37856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow up
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Outlook, sarver etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro ltd | Administrator | September 29 | 16k/month
Previous Employer 1 | Total IT solutions | Desktop support | 15 October 2022 | 12k/month
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check your Internet connection.
Check Your System Date/Time.
Clear Browser Cache.
Make Sure Javascript Is Enabled.
Check DNS Settings.
Use a VPN Service.
Check Your Extensions.
Change From HTTPS to HTTP.
Check if the Website Is Down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The candidate understands how both skills play a role in the job. Example: “First, let me say that customer service skills are very important.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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