Subject: Tech Support Candidate - RAHUL KUMAR RAM
From: RAHUL KUMAR RAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 09:41:02 -0400

| | Tech Support Test

Name | RAHUL KUMAR RAM
E-mail | [email-masked]
Phone Number | (+91) 8299131019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all if i couldn't be open that website then I go for open error showing massage on display and allow my pc to open this website securely, after that website is being open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker through its on/off key.
2. Turn on mobile's Bluetooth.
3.  Search for device i.e. bluetooth speaker.
4. Pairing with divice.
5. Now it will get connected

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skills
2. Convincing skills
3. Basic Computer Knowledge
4. Problem solving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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