Subject: Tech Support Candidate - Rishabh Negi
From: Rishabh Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 08:48:28 -0400

| | Tech Support Test

Name | Rishabh Negi
E-mail | [email-masked]
Phone Number | (+91) 7827908578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytmbank | Noc engineer | 5th july | 23k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try on another browser and other sites

Try to clear cache and cookies

Try to check proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Trun on bluetooth
In ohone and device

Connect your device

What according to you makes you a good candidate for customer service or technical support job? | My experience in same domain
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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