Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 08:34:22 -0400

Tech Support
Test

Name

Deepak
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9120374785

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have experience or
skills for Technical Support

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
MacOS
Linux
Testing

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Restor Pvt Ltd Gurgaon

Technical support and digital
marketing engineer

Working

15000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly I
will check our internet connection after that I will check my computer setting.
In setting I will trubleshoot my internet connection by clicking on the
troubleshooting option.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Firstly I
will switch on my blutooth speaker, after that I will click to open my mobile
Bluetooth. Then i will search my blutooth speaker name on that list. Then i will
click on that option. Then blutooth will connect.

What according to
you makes you a good candidate for customer service or technical support
job?

Because I am handling customer support in my current job. I
never failed to answer to my customer. I always give the best solution to my
customer.

On a scale of 1 - 5 please rate your fluency in
spoken English

4