Subject: Tech Support Candidate - Kashish Sodhi
From: Kashish Sodhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 05:42:00 -0400

| | Tech Support Test

Name | Kashish Sodhi
E-mail | [email-masked]
Phone Number | (+91) 9569403535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | Senior Support Associate | | 37000
Previous Employer 1 | Policy Bazaar | Support Accosiate | | 16500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will try to figure out if it is a problem with the website or Browser. Will try to open this website in any other browser or will try to load other website on the same browser I was trying to open www.ndtv.com .
Then, if other website worked.  It means it was either the connection was interrupted or blocked.
I will try to clear all cache and cookies , clear history .. Reopen browser and try again.
Hope it works now.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | From Settings “Open Bluetooth” - Pair New Devices - See Available Devices - Tap on the name of the device you want to connect to.

What according to you makes you a good candidate for customer service or technical support job?

I have always been Fascinated by Technology and I always enjoy working with people.

I admit it’s my hobby to solve customer issues and I love it 😊

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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