Subject: Tech Support Candidate - Shikha Nagvanshi
From: Shikha Nagvanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 03:13:15 -0400

Tech Support
Test

Name

Shikha
Nagvanshi

E-mail

[email-masked]

Phone Number

(91) 9634697899

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

The troubleshooting process steps are as
follows:

Step 1. Identify the problem.

Step 2. Establish a theory of probable cause.

Step 3. Test the theory to determine the cause.

Step 4. Establish a plan of action to resolve the problem and implement the
solution.

Step 5. Verify full system functionality and, if applicable, implement
preventive measures.

Step 6. Document findings, actions, and outcomes

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1)Open the
Settings app.

2)Navigate to Connected devices, and turn on the

Bluetooth toggle switch, if it's not enabled.

3)Select Bluetooth to view the options.

4)Select Pair new device to place the Bluetooth

device in pairing mode.

5)Look for the Bluetooth speaker's name on the list.

Be patient as it may take a moment to show up.

(Make sure the Bluetooth speaker is in pairing

mode during this time)

6)Select the speaker's name to connect to it. It

takes a few seconds for the devices to pair. When

done, the screen shows that the speaker is

connected.

What according to you makes you a good candidate
for customer service or technical support job?

“Honestly, I possess all the skills that you’re looking
for.

I am a self motivated person and I try to think out of the box while solving a
particular problem. Being a fast learner, I quickly pick up business knowledge
related to my project.

I have always been very good at communicating, networking, listening to people's
problems and coming up with solutions to help them.

On a scale of 1 - 5
please rate your fluency in spoken English

4