Subject: Tech Support Candidate - Nawaf Aslam
From: Nawaf Aslam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 11:29:44 -0400

Tech Support
Test

Name

Nawaf
Aslam

E-mail

[email-masked]

Phone Number

(+91) 8493837315

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Srinagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vedantu

Academic counselor

525000

Previous
Employer 1

Byjus

pre sales associate

3/6/2022

475000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all You can clear the cookies and cached
data stored by your web browser. If it still doesn’t work, try uninstalling
the web browser. Use CCleaner to remove the leftover files and reinstall the web
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 Put your Bluetooth Speaker in pairing mode.

2 Tap and hold the Bluetooth icon of your device.

3 Turn on Bluetooth.

4  Tap your Bluetooth speaker on your Android device

What according to
you makes you a good candidate for customer service or technical support
job?

1- Good Communication Skills

2-  Informing Skills.

3- Multi-tasking Skills.

4-

On a scale of 1 - 5 please rate your fluency in
spoken English

5