Subject: Tech Support Candidate - Karan Kumar Tripathi
From: Karan Kumar Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 01:30:25 -0400

| | Tech Support Test

Name | Karan Kumar Tripathi
E-mail | [email-masked]
Phone Number | (91) 9555036459
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro third party | Desktop support Engineer L2 | | 16500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we check network conctivity
2.  We have checked system domain or working properly.
3.   We have checked proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Normally
What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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