Subject: Tech Support Candidate - Sirisha Ambati
From: Sirisha Ambati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Jun 2022 02:22:47 -0400

Tech Support
Test

Name

Sirisha
Ambati

E-mail

[email-masked]

Phone Number

(+91) 9398682013

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Guntur Andhra Pradesh

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Networking - basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata Consultancy Services

Analyst IOT

30/9/22

20000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will refresh the page ,if still issue persists
then will clear the cache.If that also won't work then will check it in another
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open settings ap

Navigate to connected devices and turn on Bluetooth toggle switch.

Select Bluetooth to view the option

Select pair new device

Look for Bluetooth speaker name on the list.

Select the name to connect to it.

What according to
you makes you a good candidate for customer service or technical support
job?

The knowledge on dealing with customers in all aspects and
patience towards solving the issues/concerns.

On a scale of 1 - 5
please rate your fluency in spoken English

4