Subject: Tech Support Candidate - Anjali Rai
From: Anjali Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Jun 2022 02:19:00 -0400

Tech Support
Test

Name

Anjali
Rai

E-mail

[email-masked]

Phone Number

(82955) 45338

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Rewari

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Speakers & Audio
O365 , Active Directory

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

Anjali

02/07/20210

17,000

Previous Employer 1

Infosys

Senior
Technical process Executive

0/0/00

30,000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Clear Browser cache nad cookies.

Performed Symantec Endpoint protection.

Switch browser.

Check website url.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
Bluetooth.

Select device .

Connect device.

What according to you makes you a
good candidate for customer service or technical support job?

Good communication skills.

Patience.

Understanding.

Knowledgeable.

On a scale of 1 - 5 please rate your fluency in
spoken English

5