Subject: Tech Support Candidate - harshdeep sethi
From: harshdeep sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 07:19:52 -0400

| | Tech Support Test

Name | harshdeep sethi
E-mail | [email-masked]
Phone Number | (+91) 9667866593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor | N/A | 21,000
Previous Employer 1 | N/A | N/A | N/A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, and foremost I will check what kind of error, I am getting.

Then accordingly I will try to troubleshoot the problem.

Example- If the error is related to a network issue or internet issue, then I will check my internet connection. The Internet must be working properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the Bluetooth of the speaker and mobile.

2- Initiate the pairing process on the mobile.

3- Once both devices get paired, It will connect automatically.

What according to you makes you a good candidate for customer service or technical support job?

One must understand the customer query properly.

Then act accordingly with modesty and patience with the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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