Subject: Tech Support Candidate - Md Saddam Husain Saddam
From: Md Saddam Husain Saddam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 00:56:22 -0400

| | Tech Support Test

Name | Md Saddam Husain Saddam
E-mail | [email-masked]
Phone Number | (91) 9122867168
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JMDDD | Clerk | Till | 20000
Previous Employer 1 | Shift Media | MIS | Dec-2017 | 18000
Previous Employer 2 | Moral Group of Companies | Clerk | Jul-2015 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the internet connection properly than open the website.
If internet connection is in good condition and working properly it means website is not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 open the Bluetooth speaker
Step 2 Turn on Bluetooth in mobile phone to see a list of devices I can pair with
It take a few seconds for searching Bluetooth speaker than I select Bluetooth speaker to connect.

What according to you makes you a good candidate for customer service or technical support job?

It totally depends on me.
My attention to my customer service is good.
I listen problems properly of customer than I suggest
I suggest simple steps in good manner whenever customer aggressive in that time I keep calm and listen their problems and try to best my effort for solving the problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |