Subject: Tech Support Candidate - Vinamr Rai Sharma
From: Vinamr Rai Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 10:01:35 -0400

Tech Support
Test

Name

Vinamr Rai
Sharma

E-mail

[email-masked]

Phone Number

(+91) 7014844101

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Jaipur

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Hardware - Basic
Microsoft office

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

teleperformance

Technical support
executive

Nov, 7,2020

23000

Previous Employer 1

genpact

Process associate

Aug,
3,2017

12000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First of all I will close all
other tabs, extensions and apps. Then restart the browser and clear browser
cache and cookies. Open the site again and in most of the cases the site will
open after trying these steps.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First of
all turn on bluetooth on your phone from settings and also turn on the bluetooth
speaker and then click on the bluetooth speaker name to connect with the
phone.

What according to you makes you a good candidate
for customer service or technical support job?

A
candidate must have patience which is required in handling the clients or
customers. A candidate should be empathetic towards customers.

On a
scale of 1 - 5 please rate your fluency in spoken English

5