Subject: Tech Support Candidate - Balwinder kumar
From: Balwinder kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 11:03:17 -0400

| | Tech Support Test

Name | Balwinder kumar
E-mail | [email-masked]
Phone Number | (+91) 7009858229
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HFCL LTD | Network Engineer | 15days notice period | 3lakh 30thousand
Previous Employer 1 | Dragonwavehfcl | Project coordinator | March 2020 | 2lakh80thousand
Previous Employer 2 | Shivam infocom Pvt Ltd | Field Engineer | March 2017 | 1lakh 20thousand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*First i will check computer and ISP connectivity physical (like cable connectivity or their connectives ports)
*If physical connectivity ok then I will do check
Clear the browser's history and cache/cookies.
*I will Try a different web browser.
*Restart computer/device.
*I will log out and log back in to the account.
*I will Restart internet network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Swipe down from the top of the screen.
*Touch and hold Bluetooth .
*Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
*Tap the name of the Bluetooth device you want to pair with your device.
*Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | Customer first is a 'myntra ' for any organisation to succeed in its business.i follow this.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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