Subject: Tech Support Candidate - Yatish bansal Yatish
From: Yatish bansal Yatish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 09:45:13 -0400

| | Tech Support Test

Name | Yatish bansal Yatish
E-mail | [email-masked]
Phone Number | (+91) 8448165173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Enphase solar energy pvt ltd | Junior engineer | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.  Make sure internet connection working.
2. Restart my device.
3.  Check the website is it down just me or everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn On the Bluetooth speaker
2. Select Bluetooth mode of speaker
3. Turn on Bluetooth device on your phone
4. Search for the available device for you phone
5. Pair with the Bluetooth speaker name , if it is available.
6. Connect the speaker with your phone

What according to you makes you a good candidate for customer service or technical support job? | Who have good knowledge about
On a scale of 1 - 5 please rate your fluency in spoken English | 1

| |