Subject: Tech Support Candidate - Shadab Akhter Shadab
From: Shadab Akhter Shadab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 06:14:26 -0400

| | Tech Support Test

Name | Shadab Akhter Shadab
E-mail | [email-masked]
Phone Number | (201102) 8700220085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tryfacta.Inc. | IT Administrator | Immediately | 26000
Previous Employer 1 | VSERV INFOSYSTEM PVT LTD | IT Administrator | Oct 2021 | 17500
Previous Employer 2 | Aforeserve PVT LTD | Network Admin | Dec 2020 | 13000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this case, first of all, I will check my internet connection, if the internet connection is good, then I'll check browser settings or I will check for the proxy settings, if the settings are also okay, then I will try to reset the browser setting if this method doesn't work, then I'll try to connect through a VPN,

That's how I troubleshoot the problem,

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the system setting, Search for connections, then look for the  Bluetooth setting, In the Bluetooth section select  " Add a device" search for your Bluetooth device then connect your device
What according to you makes you a good candidate for customer service or technical support job? | My technical skills,Experience and understanding  costumers queries makes me a good cndidate for the technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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