Subject: Tech Support Candidate - Mamta mishra Mamta
From: Mamta mishra Mamta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 05:11:34 -0400

Tech Support
Test

Name

Mamta
mishra Mamta

E-mail

[email-masked]

Phone Number

(91) 8287172648

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

I live in Greater Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Cyfuture india pvt ltd

Backened
support executive

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1 : First of all we will check our
connection or internet stability after then clear the browser history and cache
.

Step 2 : We will try a different browser

Step 3 : Restart Computer or Device

Step 4 : Restart internet network

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 : Swipe down from the top of the
screen.

Step 2 : Put the speaker in pairing mode

Step 3: Switch on bluetooth and wait for the phone to connect

Step 4 : Connect and play music

What according to you makes you a
good candidate for customer service or technical support job?

For me, you have to really have a heart to serve the customer.
Making them feel you are willing, sincere and supportive anyway you can. Being
polite and professional at all times as well as connecting to them as human as
possible.

On a scale of 1 - 5 please rate your fluency in
spoken English

3