Subject: Tech Support Candidate - Nagendra CY
From: Nagendra CY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 03:59:40 -0400

Tech Support
Test

Name

Nagendra
CY

E-mail

[email-masked]

Phone Number

(+91) 8904131877

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Vijayanagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infosys

Technical support

March

54,000

Previous
Employer 1

Wipro

Technical support

August

28,000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet, class browser cookies, check
in different browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
Bluetooth on mobile devices, long tap on Bluetooth speaker for paring your
device for first time using, search for Bluetooth name in the last on your
mobile then pair and connect

What according to you makes you a
good candidate for customer service or technical support job?

Resolving the issue in time and educating costume what
troubleshooting we are performing

On a scale of 1 - 5
please rate your fluency in spoken English

4