Subject: Tech Support Candidate - Harish Chandra Basnett
From: Harish Chandra Basnett <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 02:58:26 -0400

| | Tech Support Test

Name | Harish Chandra Basnett
E-mail | [email-masked]
Phone Number | (+91) 7348982352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | I will stay near the office once job is confirmed
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wells fargo | Technical Operations associate | 30/04/2022 | 58000
Previous Employer 1 | Unisys | Service desk analyst level 2k | 25/10/2019 | 42000
Previous Employer 2 | Amazon | Risk analyst | 12/12/2019 | 32000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if the  the website is  spelled correctly
Check internet connection and fix it .
Else Try to clear cache and cookies and try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth speaker.
Make sure it has sufficient charge.
Then, on the mobile phone, switch on the bluetooth and  search for available bluetooth devices and connect to the corresponding speaker name.

What according to you makes you a good candidate for customer service or technical support job?

1. Good listener .
2.One who  can put himself/herself in customer's shoes and understand the problem.
2. One who have patience and is diligent .
3. One who is polite and had good communication skills .
4 .one who is eager to learn and improve his knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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