Subject: Tech Support Candidate - Rahul Pandey
From: Rahul Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 13:38:11 -0400

Tech Support
Test

Name

Rahul
Pandey

E-mail

[email-masked]

Phone Number

(91) 8240568840

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Indirapuram, Ghaziabad

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ideal Inception

SPN Account Manager

Present

38000

Previous Employer 1

White Swan Global Financial
Training Pvt Ltd.

Assistant Manager

July 2014

29500

Previous Employer 2

Mentor BPO Service Pvt
ltd

Manager Operations

Jan 2011

18800

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Try to assess if the issue is related to your
Internet connectivity or the website is temporarily down.

Step 1: check your Internet connectivity by opening a new tab and opening a
different website other then www.ndtv.com, for e.g; www.google.com. If you are
able to access www.google.com that means your Internet connection is OK the
website might be down for maintenance, wait for some time and try again if the
problem persist, go to www.isitdownrightnow.com and type www.ndtv.com in the
search box and hit search. If the button appears in red that means the website
is down from the server end and you will have to wait for ndtv to fix their
website server. If the box is green that means ndtv website is live but your
browser is unable to access it.

Step 2: Clear the cache and your browser history and update browser to the
latest version. Make sure your browser is compatible with the website.

Step 3: Restart your system once and try to open the website. If you are still
unable to access the website proceed to step 4.

Step 4: If you are using VPN please switch it off and try to access the website.
If you are not using VPN services please go to browser setting and make sure
under the connection section "connect using VPN" setting is unchecked. Check if
you are able to connect with the website or not. If issue still exists, proceed
to step 5.

Step 5: Install a new compatible browser.

Internet connectivity issue:

Step 1: identify connectivity type, i.e; wired or wi-fi?

Step 2: if wi-fi, disconnect and reconnect the wi-fi device.

Step 3: if you are connected via wired cable, check if your wire is secured
properly with the computer and the device and the lights are on.

Step 3: Make sure all the lights on your modem is on and appears normal, if not
please contact your ISP immidiately.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings>Turn on Bluetooth>Go to additional settings>turn on pair
compatible devices>Go back to previous setting page>Under Available
devices check for your Bluetooth device>Select your Bluetooth device and
connect

What according to you makes you a good candidate
for customer service or technical support job?

Good
communication and listening skills, empathy, attention to detail, problem
solving skills, technical skillset, customer centric approach and dedication.

On a scale of 1 - 5 please rate your fluency in
spoken English

4