Subject: Tech Support Candidate - SACHIN LOUIS KACHHAP
From: SACHIN LOUIS KACHHAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 11:45:32 -0400

Tech Support
Test

Name

SACHIN
LOUIS KACHHAP

E-mail

[email-masked]

Phone Number

(91) 8002104413

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

sector 50, noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

edureka

business intelligence and
technical support

05-06-2020

25000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. CHECK NETWORK SETTINGS.

2. CHECK WHETHER WIFI IS CONNECTED TO THE INTERNET.

3. TRY TO OPEN THE THE WEBSITE WITH OTHER DATA MEDIUM.

4. RESTART THE COMPUTER.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. TURN ON
MOBILE'S BLUETOOTH.

2. TURN ON DEVICE BLUETOOTH.

3. PAIR IT WITH THE DEVICE BY PASSING THE PASSKEY.

What according to
you makes you a good candidate for customer service or technical support
job?

FOR GOOD TECHNICAL SUPPORT A PERSON NEEDS TO BE PATIENT AND
HUMBLE TO HEAR OUT THE PROBLEMS OF THE CUSTOMER AND HIS COMMUNICATION SHOULD BE
CLEAR AND UNDERSTOOD AT THE CUSTOMERS END WHICH I THINK I POSSESS ALL THESE
QUALITIES.

On a scale of 1 - 5 please rate your fluency in
spoken English

4