Subject: Tech Support Candidate - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 07:59:20 -0400

| | Tech Support Test

Name | Abhishek Singh
E-mail | [email-masked]
Phone Number | (+91) 7007284440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
SAAS,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ginger Webs | Executive | working | 25000
Previous Employer 1 | Lido Learning | Executive | 30 Nov 2021 | 33000
Previous Employer 2 | Axis Bank | Executive | 30 Sep 2020 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: Check the internet connect
2: Check if the Website is Down for Everybody or Just Me.
3: See if the Problem Is on Your End or Theirs.
downforeveryoneorjustme.com
4: Browse a Cached Version of the Page.
5: Disable Add-Ins and Other Interfering Software.
6: Narrow Down the Problem
7: Fix the DNS.
8: Clear the browser's history and cache/cookies.
9: Try a different web browser.
10: Restart computer/device.
11: Log out and log back in to the account.
12: Restart internet network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: Swipe down from the top of the screen.
2: Touch and hold Bluetooth .
3: Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4:Tap the name of the Bluetooth device you want to pair with your device.
5: Follow any on-screen instructions.

And the speaker will be connected with the mobile phone

What according to you makes you a good candidate for customer service or technical support job?

For customer service: Self control, Willing to help, Patience, Commitment, Emotional stability, Empathy, Adaptable, Communication skills.

For tech support: I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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