Subject: Tech Support Candidate - Sumaiya Reyaz
From: Sumaiya Reyaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 06:33:39 -0400

| | Tech Support Test

Name | Sumaiya Reyaz
E-mail | [email-masked]
Phone Number | (+91) 7368949811
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the steps-
Refresh the page
Make sure  is enabled
Cookies must be enabled
Clear the cache and cookies
Browser should be up to date
Restart web browser
Try different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen or go to the setting of the mobile phone.
Tap on bluetooth and turn it on.
There will be option of all the available devices.
Turn bluetooth on of the speaker.
On your mobile, select your speaker (like whatever your speaker name, usually having brand name)
That's it, you're connected.

What according to you makes you a good candidate for customer service or technical support job? | Because I have skills and will do the job with the compassion and surely get the work done within the given period of time. I want to use my knowledge to solve issues of customers. I am fascinated with the technology and enjoy working with people.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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