Subject: Tech Support Candidate - Renu Sharma
From: Renu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 06:08:27 -0400

| | Tech Support Test

Name | Renu Sharma
E-mail | [email-masked]
Phone Number | (+91) 9627069866
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida, sector 71
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Postman

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | FarEye | Technical support l1 engineer | 8th june'22 | 23,400/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I'll check my internet if it's working fine then I'll proceed further.
I can try by restarting the wifi or phone.
If still issue persists, then it can be because of more tabs are already open in yhe same browser so I'll close them all and clear the history so that it can load easily.
I can also do the clear cache/data of that particular browser in which I'm trying to open that website.
And yes, I'll re-check the address of the website again.
Then do yhe reset settings of the phone.
Hopefully if the address is correct then the above-mentioned steps would work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There're some easy ways to connect a speaker to the android device and it can also depends on the different speakers.
1-Put the Bluetooth speaker into pairing mode.
2-Swipe down the top of phone screen
3-Tap and hold the Bluetooth icon.
4- Select the option to pair a new device
5-Select the Bluetooth speaker name.
6- It will show as connected.
Now the device is connected.

What according to you makes you a good candidate for customer service or technical support job?

As I've good technical skills as well as interpersonal skills. So I find this profile suitable for me because I've been working in the same field for more 10 months and I can handle it.
I'm good in troubleshooting and other skills as per requirement.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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