Subject: Tech Support Candidate - Dashrath Prasad
From: Dashrath Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 05:35:12 -0400

Tech Support
Test

Name

Dashrath
Prasad

E-mail

[email-masked]

Phone Number

(231501) 9162183260

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

At this time I am staying at my house, if the jop lg goes
somewhere, then it will be shifted there.

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sysnet private limited

Costumer support engineer

21
March 2020

19000

Previous Employer 1

PWC

Desktop support Engineer

20 May

19000

Previous Employer 2

Iqor

Costumer support engineer

11April

13000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all we have to check that the data
connection like lan, wifi, etc. fir hme have to be checked in second step brower
ki settings. third steps is cables, hardware part check karna.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, bluetooth of both the device is to be turned on,
and both will connect with each other by searching the device, if still not
connected, then it will update the bluetooth driver, if still not done then
check the hardware parts.

What according to you makes you a
good candidate for customer service or technical support job?

According to me, there should be such a candidate who can
support both hardware and software. Only then the user's problems will be
resolved.

On a scale of 1 - 5 please rate your fluency in
spoken English

3