Subject: Tech Support Candidate - Vishal Pathak Vishal
From: Vishal Pathak Vishal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 04:31:20 -0400

Tech Support
Test

Name

Vishal
Pathak Vishal

E-mail

[email-masked]

Phone Number

(91) 9586393942

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Baroda

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Collabera pvt ltd

System Administrator

36000

Previous Employer 1

Stallion pvt ltd

IT executive

30
March

18000

Previous Employer 2

Hindustan Unilever

Servicedesk
support

28 Feb

15000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Open a new tab and see whether other websites
are loading or not, like Google.com.

2. Check the internet connection in your pc.

3. If the internet is working fine, clear the browser cache and history or Reset
the browser completely.

4. Website should be reachable after above troubleshooting steps.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1 Power On the Bluetooth speaker.

2 Search the Bluetooth device on your cell phone.

Go to Bluetooth settings and then search for

available device.

3 Pair the device, and it's done.

What according to
you makes you a good candidate for customer service or technical support
job?

First is Experience, and then communication skills.

Teamwork also place and important role here.

On a scale of 1 - 5
please rate your fluency in spoken English

4