Subject: Tech Support Candidate - Sakshi Anand
From: Sakshi Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 02:54:15 -0400

Tech Support
Test

Name

Sakshi
Anand

E-mail

[email-masked]

Phone Number

(+91) 9306361093

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Uttam Nagar,delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Google internal softwares

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cognizant

Customer care executive

July 05

20k

Previous
Employer 1

NA

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Try to login in incognito mode by clearing all
caches and cookies

Check your internet connection

Try to restart the system

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings.

Click on Bluetooth.

Make sure the Bluetooth device is enabled on both the end on speaker and mobile
phone.

Search for the Bluetooth name on the mobile phone.

Pair the device or click on the name of speaker under Bluetooth settings

Your device will get connected with the phone

What according to you makes you a good candidate
for customer service or technical support job?

I have
the skills to resolve customer queries in timely manner considering Turn around
time and

Decision making skills

Problem solving skills

Communication skills

Can understand the issue of the customer and have the ability to guide them
correct steps without making to and fro emails nd calls

Can empathise customer if they are too disappointed

On a scale of 1 - 5 please rate your fluency in
spoken English

5