Subject: Tech Support Candidate - Dheeraj Rai
From: Dheeraj Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 01:43:48 -0400

| | Tech Support Test

Name | Dheeraj Rai
E-mail | [email-masked]
Phone Number | (+91) 8989531159
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indiamart | OAP | 01/09/2021 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Hi sir than greeting and suggested to clear browser catch file than reboot your device turn on internet
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on mobile phone as well bluetooth handsets after on pairing both devices
What according to you makes you a good candidate for customer service or technical support job? | Be polite and be patience to listen issue
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |