Subject: Tech Support Candidate - Shivanshu Mishra
From: Shivanshu Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 08:20:08 -0400

Tech Support
Test

Name

Shivanshu
Mishra

E-mail

[email-masked]

Phone Number

(+91) 7355902147

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Saket new delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MacOS
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Technical Support executive

31 dec
2021

25000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i will check whether the problem is
on my end or there end. Then i will.narrow down the probelm in order to make
sure that it gets resolved. I will check if the system is connected to the
internet or not or on the basis of the error i will take the text
steps.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all i will turn on bluetooth in my
phone and then press the pair button of the speaker and will long press it, once
it starts blinking i will go in settings of the phone and tap on the name of the
speaker and select pair option once prompted.

What according to
you makes you a good candidate for customer service or technical support
job?

As i have experience of technical support and i used to assist
the customers from all over the world with the basic troubleshootinh steps and
installation and download issues i am a better candidate to opt for

On a scale of 1 - 5 please rate your fluency in
spoken English

4