Subject: Tech Support Candidate - Rajdeep Sen
From: Rajdeep Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 07:21:07 -0400

Tech Support
Test

Name

Rajdeep
Sen

E-mail

[email-masked]

Phone Number

(700103) 8018306483

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kolkata

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Below are
priorities based steps to be taken when encountered with the given problem.

1.  Check for proper internet connection (whether or  not your computer is
connected to one and if connected the connection is strong enough)

2. Check if the website which the user is trying to access is banned on our
browser. (Check with some other device under same connectivity to enter the
site, if the attempt is successful, then the problem might be the user's device
and not connection)

3. Please restart the device , as it will close all the background processes and
repeat the above 2 steps again.

4. If non of the above steps work, the user's IP adress might be banned from
entering the given address and may write a mail / submit query through customer
helpline/mail to the admin of the website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Turn on the Bluetooth speaker .

2) Turn on the Bluetooth option on your mobile phone from the control
centre/settings.

3) Start scanning the nearby Bluetooth devices from the mobile  phone .

4) After the scanning is complete , name of the Bluetooth speaker will be
displayed .

5) Press onto the name of that Bluetooth speaker and pair it . The mobile phone
will be connected to the Bluetooth speaker.

What according to you makes you a good candidate
for customer service or technical support job?

With my
problem solving and interpersonal skill , I believe I can give importance/value
to the customer and it's needs effectively.

I'm also confident with my communication skill and ability to deal with the
technical problems with composure .

Most importantly , I will value the work given to me and learn more about work
so that skill can contribute to the company .

On a scale of 1 - 5
please rate your fluency in spoken English

4