Subject: Tech Support Candidate - Priasul islam
From: Priasul islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 05:38:08 -0400

| | Tech Support Test

Name | Priasul islam
E-mail | [email-masked]
Phone Number | (+91) 7348856633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bengluru
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cameo global | customer support associate | 10/06/2022 | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check internet connection
2.Refresh the page
3.Make sure cookies are enabled
4.Clean your cache and cookies
5.Make sure your browser is upto date
6.Restart  browser or try another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:
1: Switch on the Bluetooth speaker.
2. Turn on Bluetooth in our phone and search for a new device.
3. After our Bluetooth speaker is shown in new devices found menu, click on the Bluetooth speaker name and start to pair.
4.After pairing, our phone is successfully connected with Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1.Communication skills
2.Problem-solving skills
3.Passion for customer support
4.Taking ownership

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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