Subject: English Language Test - parul jaiswal
From: parul jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 05:25:18 -0400

| | Foreign Language Screening Test

Name | parul jaiswal    /  (+91 ) 8398982718    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

Greetings from Live Sales Man!!!

First, we are apologize for inconvenience that caused, As per your mail and calls, we checked for your order punched is showing incorrect so we couldn't delivered at required place. so i request you to please share correct address in order to courier it on correct residence address.
Therefore, kindly revert us as soon as so that we can proceed further for shipment and delivery.

Thanking you
Parul Jaiswal
Technical Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Ma'am/Sir,

Greetings for the day!!!

first of all, we are apologize for inconvenience that caused, as per your recent mail, we are coordinating with our team member for better information and will get it fix soon, we just wants to inform you that there is some policy and return policy if its come under that then only it will return and refund. we will sent someone to recheck and repaired it.

Thank you
Parul
Technical Support

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