Subject: Tech Support Candidate - Adarsh Markan
From: Adarsh Markan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jun 2022 14:50:04 -0400

Tech Support
Test

Name

Adarsh
Markan

E-mail

[email-masked]

Phone Number

(+91) 989695653

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Vikaspuri Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Interdata soft pvt ltd

Technical support analyst

18
Feb2022

33000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check for the error message

2. Check in different browser

3. Check whether other  websites open up

4.if not,  check whether internet connection available or not

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on your phone as well as go to Bluetooth
section if speakers

2. Pair the phone with Bluetooth

3. After connecting successfully it shall display the message

What
according to you makes you a good candidate for customer service or technical
support job?

1. Good soft skills

2. Good Technical. Skills as well as ability to explain technical steps in a
pacified manner

3. Good. Listening skills

On a scale of 1 - 5 please rate your
fluency in spoken English

4