Subject: Tech Support Candidate - Jitesh Kumar
From: Jitesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jun 2022 10:29:57 -0400

Tech Support
Test

Name

Jitesh
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9654706833

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Tilak nagar, New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hewlett Packard

L1 - Technical Support
Engineer

6/02/2022

27000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) First I will check the internet
connection.

2) If Internet is working fine then I will check the browser settings whether
that site is blocked by browser or not.

3) Sometimes antivirus software also blocks some sites we can also check by
disabling antivirus security at browser.

4) We can also check with ISP by connecting pc to different network because
sometimes some IP 'S are blocked by ISP.

5) Lastly we can also try to run that site in different device to clarify.

6) And there may be chances that site is temporary closed by the company itself.
They might be doing some backend work or modifications in the website l.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Firstly,  we will turn on the bluetooth
speaker.

2)After that we' will turn on bluetooth in our mobile phone .

3) We will search for that device in our mobile's bluetooth menu

4) After that we'll add that device to pair it with our smartphones

5) Once the device is paired it will be connected to our smartphone.

What according to you makes you a good candidate
for customer service or technical support job?

1) I
think the main quality that a technical support executive should possess is that
he should have patience to understand the customers issues.

2) He/She should be a good listener.

3) He/She possess emotional intelligence so that they would be able to
understand customer's situation.

On a scale of 1 - 5
please rate your fluency in spoken English

3