Subject: Tech Support Candidate - Suraj Kushwaha
From: Suraj Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jun 2022 01:26:03 -0400

Tech Support
Test

Name

Suraj
Kushwaha

E-mail

[email-masked]

Phone Number

(+91) 8700502863

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bhajanpura, Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
Hardware/software installation

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Freelance

Desktop support

Feb 2021

10000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. First I will check weather i have typed it
properly (spell mistake or mistake in url )

2. Then I'll check my modem weather it is recieving internet or not if not then
I'll check all connected cables and then restart it if it still doesn't solve
I'll have only option to call ISP to solve it from there end.

3. In case of mobile data, after repeating first step, I'll check my daily data
limit and plan expiry date . If everything is fine then designated URL must
open.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Enable Bluetooth in speaker and phone
both..

Keep blootooth visibility to all devices.

Scan for nearby devices on phone's blootooth settings

Select on the speaker name in nearby devices name to pair .. after pairing
successful speaker will notify with successful connectivity
message.

What according to you makes you a good candidate
for customer service or technical support job?

Hello,

I am Suraj this side. I have strong IT background and skills to
complete the designated job. I have previous experience with installation and
configuration of software/ hardware. I can diagnose and troubleshoot desktop
hardware/basic network errors. I have strong understanding in windows OS and
windows applications.I love to help people. I feel satisfied when I successfully
solve a technical glitch for someone or for myself. I'd like to show more with
my performance at organization.

On a scale of 1 - 5
please rate your fluency in spoken English

4