Subject: Tech Support Candidate - Ishita Shukla
From: Ishita Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 09:44:13 -0400

Tech Support
Test

Name

Ishita
Shukla

E-mail

[email-masked]

Phone Number

(201303) 8736016444

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 74

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

As a computer user if I get an error on my
browser I will take salient steps like :-

1) Firstly, i will clear the browser cache.

2) I will reset the Google Chrome browser.

3) I will restart the DNS.

4) I will change the DNS server.

5) I will reinstall chrome.

6) I will install another web browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

So, if I
have to connect a Bluetooth speaker to my mobile phone the very first step I
would take is, i would open the Bluetooth tab of my phone and then the Bluetooth
tab of my speaker. If the device is not available or i am unable to find that
device we have the tab of available devices with the help of which we could find
out the device.After this step i would get an instruction to pair up these two
devices that is my phone and a Bluetooth speaker, in that case I will be getting
two options either to agree or disagree and once i tap to the agree tab the
device will be connected .

What according to you makes you a
good candidate for customer service or technical support job?

Since I am a fresher, i am ready to adopt all the challenges
which will be given to me for the company's growth as well as the growth of mine
too. But if I have to tell about my capability as a good employee in customer
service or technical support job i would say i have :-

1) Good communication skills , as far as I know this is the best skill an
employee should have.

2) The team leadership quality.

3) The problem solving skills.

4) I am girl who believe in hard work.

5) I am committed to learn any new skills which shows my adaptive nature.

6) I can assure that my dedication towards my job will not let you down.

On a scale of 1 - 5 please rate your fluency in
spoken English

4